The Hazrat Shahjalal International Airport (HSIA) has been ranked as the ninth worst international airport in Asia for the third consecutive year, according to a global survey carried out on airline passengers worldwide.
“When traveling to/from Dhaka, give yourself extra time,” said the survey, based on the feedbacks of travelers, who have passed through Bangladesh’s main aviation gateway in recent times.”Here, immigration lines are extremely slow, and waiting for luggage isn’t any better,” the survey mentioned while describing HSIA’s condition.”Huge line-ups are seen throughout the terminal, and the overall mess and number of bugs make waiting in them even more unpleasant than usual.”
Sleepinginairports.com, the internationally-acclaimed website that conducted the survey, publishes a comprehensive ranking of the best and the worst airports across the world every year, based on the experiences of frequent global air travelers.
In its latest annual survey, the website asked the travelers to rate airports based on their overall experience on factors including comfort, services, facilities, food options, immigration or security, customer service, and cleanliness.
HSIA secured the same ninth position in the similar survey, carried out in 2014 and 2015, meaning that there has been no significant improvement in the passenger perception about the country’s main airport over the years.
The survey noted that a few frequent travelers felt like the ‘mosquito situation in Dhaka Airport is getting better, and transit is becoming more efficient’. But those new to the airport are still shocked by ‘the presence of stray cats’.
With more than six million passengers passing through its door every year, HSIA is by far the busiest airport in the country, connecting the capital Dhaka to 36 major cities across the world.
An estimated 185 flights fly in and out of this airport every day, serving more than 66 percent of Bangladesh’s foreign and domestic arrivals, according to the figures of Civil Aviation Authority, Bangladesh (CAAB).
Nevertheless, there have been wide discontent about the quality of service of HSIA, as its passenger handling systems and facilities are often termed as ‘backdated’ compared to many international airports around the world.
Recently, with the addition of new astro-turf, the airport is aiming to serve over 8,000,000 visitors a year and 150,000,000 kilograms of freight in the near future, according to CAAB.
Nevertheless, as the survey shows, frequent air travelers both from home and abroad feel that there has hardly been any visible improvement in the facilities of HSIA over the years.
Meanwhile, Tashkent International Airport of Uzbekistan has been ranked as the worst airport in Asia for the year 2016, according to the Sleepinginairports.com survey.
It is followed by Kathmandu Tribhuvan International Airport of Nepal, while Peshawar Bacha Khan International Airport of Pakistan took the third place.
Jeddah King Abdulaziz International Airport of Saudi Arabia has been ranked as the worst airport in the world as per the survey. It is followed by Juba International Airport of South Sudan, and Port Harcourt International Airport of Nigeria.
On the other hand, Changi International Airport of Singapore has been crowned as the best airport in the world for 2016, the survey revealed. Seoul Incheon International Airport of South Korea came second, followed by Tokyo Haneda International Airport of Japan.
In fact, five out of six best airports of the world are apparently from Asia, as the fourth and sixth place in this survey are respectively taken by Taipei Taoyuan International Airport of Taiwan, and Osaka Kansai International Airport of Japan.