United Airlines not bad if you’re flying to Europe.
United Airlines was the lowest-ranked airline when it comes to customer satisfaction on flights between North America and Asia, according to a new J.D. Power survey, though it fared better on flights to Europe.
Customers gave Japan Airlines the highest rating among a dozen airlines flying to Asia, while Turkish Airlines earned the highest score for the dozen airlines flying to Europe. Delta Air Lines was the highest-ranked U.S. airline on both lists, coming in second among carriers connecting North America and Asia and fourth among those serving North America and Europe.
Chicago-based United matched the average score of carriers flying between North America and Europe.
The ratings assess travelers’ satisfaction with airline food and beverage, in-flight entertainment options, cost and fees, aircraft, the flight crew, check-in, boarding, immigration, baggage and reservations.
United, which flies routes from O’Hare to Beijing, Shanghai and Tokyo in Asia, said it introduced several customer-focused initiatives this year, including a system to help passengers with tight connections make flights. It also released a new version of its app, added free DIRECTV to more than 200 aircraft and changed its frequent flyer program so miles don’t expire.