United Airlines not bad if you’re flying to Europe

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United Airlines not bad if you’re flying to Europe.

United Airlines was the lowest-ranked airline when it comes to customer satisfaction on flights between North America and Asia, according to a new J.D. Power survey, though it fared better on flights to Europe.

Customers gave Japan Airlines the highest rating among a dozen airlines flying to Asia, while Turkish Airlines earned the highest score for the dozen airlines flying to Europe. Delta Air Lines was the highest-ranked U.S. airline on both lists, coming in second among carriers connecting North America and Asia and fourth among those serving North America and Europe.

Chicago-based United matched the average score of carriers flying between North America and Europe.

The ratings assess travelers’ satisfaction with airline food and beverage, in-flight entertainment options, cost and fees, aircraft, the flight crew, check-in, boarding, immigration, baggage and reservations.

United, which flies routes from O’Hare to Beijing, Shanghai and Tokyo in Asia, said it introduced several customer-focused initiatives this year, including a system to help passengers with tight connections make flights. It also released a new version of its app, added free DIRECTV to more than 200 aircraft and changed its frequent flyer program so miles don’t expire.

Aviation News