These days, airline Facebook pages are basically a platform for disgruntled flyers to air their gripes. And we get it – from missing luggage to cancelled flights, when it comes to air travel there are plenty of good reasons to have a whinge.
However, one bloke has been mocked mercilessly online after posting a complaint that no one could relate to.
Passenger Stefan Lim took the Singapore Airlines’ Facebook page on May 28 to detail his “utterly disappointing” premium economy experience.
Although the posts have since been removed, the exchange was documented by website Mothership.
Premium economy passengers are entitled to champagne “on request” according to an airline spokesperson.
“What is the standard process of drinks service for premium economy class passenger?,” Lim begins in his post.
“On our recent flight … we did not (get offered) any champagne by your service crew. Not once throughout the entire flight and this does not reflect as what you have displayed in your premium economy microsite.”
A Singapore Airlines’ rep prompts for more information.
The source of the frustration soon becomes clear – Lim is devastated at having to ask for his champagne, rather than it just being brought to him without prompting.
Once this fact was made clear, Singapore Airlines offered the perfect response.
The Singapore Airlines’ website states: “Champagne is available throughout your flight.”
Does this wording help Lim’s case? According to the internet, no.
It wasn’t long before other Facebook users caught wind of the passenger’s First World conundrum, and decided to weigh in on the ridiculousness of it all.
“Why not have the crew to feed you champagne on a tube or something?? Seriously?!” one user wrote, adding “Singapore Airlines Pl mail him a sachet of his ‘well deserved’ champagne.”
Another user, Len Han, points out a flaw in Lim’s logic, saying you wouldn’t “wait to be offered the lavatory,” thus why would you wait for champagne?
“Is it that difficult to just open your mouth and ask to be served one?” Han wrote, to which Lim responded: “I paid for the seat, I expected to be served as per their advertisement. It’s up to you if you want to take your own initiative, but this is me.”
The airline has since released a statement to News.com.au saying they’re happy to provide customers with their choice of beverage “on request”.